“Automation of procedural work is accelerating” writes Harold Jarche as the opening sentence to his elegant and succinct piece ‘cooperation makes us human’, published 21 April on jarche.com. He then goes on to explicate why he thinks that “Interconnected people have the ability to adapt to a world dominated by machines and algorithms”. In describing the qualities that make humans unique and which cannot be replicated by computers Jarche goes on to write one of the most balanced and even hopeful responses to the increasingly widely circulated idea that technology is radically changing the ways in which we work, how we work and even why we work.
There is plenty of gloomy speculation as to the effects that increasing automation will have on industry and society; among the more alarming is the idea that at some stage many people will be left without work as many jobs will simply cease to exist, having been absorbed into the range of technological activity performed by super-duper robots. My personal view has always been that if, IF, we, as a society, undertake to be adaptable, broad minded, and socially just, and if we can bear to leave behind old fashioned notions of what work ought to mean and how labour ought to define us, then we have nothing to fear from the drastic changes to our society that will be wrought by this onslaught of technology.
“We can never be better computers. People cannot become more efficient than machines.”
Jarche has not written an anti-technology piece by any means, and that is one of the things I like about it. But he goes onto say that “All we can do is be more empathetic, more passionate, more creative. Our social connections reflect and reinforce our humanity. Cooperation is social. Collaboration is a temporary agreement to get something done. Amongst trusted people, collaboration is the easy part. Machines cannot cooperate.”
Cooperation, empathy and creativity cannot be automated. We have nothing to fear.